Frequently Asked Questions

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Mymayt is a paid, private conversation service designed to give people a space to talk things through without the structure of a clinical setting.

It provides an opportunity to have a straightforward conversation with someone outside your everyday life - someone who will listen, engage honestly, and allow the discussion to be what it is. 

No.

Mymayt is not counselling, therapy, or mental health treatment. Conversations do not involve diagnosis, assessments, or clinical processes.

The service simply provides a private conversational space where you can speak openly, reflect, and talk things through with someone outside your everyday life.

You can talk about anything that’s on your mind, provided it stays within the conversation boundaries outlined on the website. 

Many people use the space to:

• Talk things through out loud
• Organise their thoughts
• Reflect on situations or decisions
• Get an outside perspective 
• Have a straightforward conversation with someone outside their daily life

The conversation is ultimately led by you. 

Mymayt currently operates as an English-speaking service. Clients should be reasonably comfortable communicating in English so conversation can take place clearly and effectively.

If communication becomes too difficult to continue the conversation safely or appropriately, the conversation may be ended at Mymayt’s discretion.

Conversations are treated as private conversations and are handled with discretion.

However, Mymayt is not a regulated professional service and does not provide legally protected confidentiality in the same way licensed healthcare or counselling services may.

Mymayt is for people who want a straightforward conversation outside their usual circle.

It may be particularly helpful for people who: 

• Want to talk things through without a clinical environment
• Feel more comfortable speaking with someone outside their personal circle
• Prefer direct and honest conversation
• Want a space to reflect and think out loud 

Mymayt is not designed to replace professional services.

Mymayt may not be the right fit for people who:

• Are seeking counselling or mental health treatment
• Require crisis or emergency support
• Need medical, legal, psychological, psychiatric, or financial advice

Conversations are available in one-hour and two-hour options.

You can select your preferred length when booking. 

After booking your session through the website, you will receive a confirmation of your scheduled time.

At the scheduled time, Mymayt will call you and the conversation will begin.

Conversations are private one-on-one conversations centred around whatever you’d like to discuss.

Sessions can be rescheduled with at least 12 hours notice. 

Cancellations made with less than 12 hours notice may result in the session being forfeited.

Full details are outlined in the Terms & Conditions. 

At the scheduled booking time, the initial call will be placed to the phone number provided during booking.

If the call is missed or cannot be connected, Mymayt will make up to two call attempts within approximately five minutes of the original scheduled time.

If contact still cannot be established after these attempts, the session will be considered missed and will not be refunded.

All conversations are phone-based and booked through the website. Once your booking is confirmed, Mymayt will call you directly at the scheduled time using the phone number provided during booking.

Ongoing communication outside booked conversations is not offered, helping keep the space clear, structured, and focused on the conversation itself.

Mymayt is not a professional support service. 

If you are experiencing a crisis or require mental health support, it is important to contact a qualified professional or crisis support service.

There is no formal preparation required. 

However, it can help to take the call in a quiet and private place where you feel comfortable speaking openly and won’t be interrupted. The conversation is centred around whatever you'd like to talk about. 

Conversations begin at the scheduled time. If you are running a few minutes late, the call may still be attempted within a short window.

However, conversations cannot be extended beyond their scheduled finish time.

If you know in advance that you will not be available, it is best to reschedule with at least 12 hours notice.

If a call disconnects due to connection issues, another attempt will be made to reconnect.

For the best experience, it is recommended that conversations are taken in a quiet location with reliable phone signal.

You are free to end a session at any time if you feel the service is not the right fit for you. 

However, once a conversation has begun, refunds are not provided.

Conversations are conducted by the person behind Mymayt. The service is designed to feel like a straightforward conversation with someone outside your everyday life, rather than a formal professional setting.

The focus is simply on the conversation itself — giving you space to speak openly, reflect, and talk things through.

Pricing varies depending on the conversation length selected and whether you book a standard, late-night, or Sunday conversation.

Current pricing is displayed on the Sessions page where you can view available options and choose a time that suits you.

Sometimes people simply want a real conversation with someone outside their everyday life — someone who feels like a mate — where there’s no fear of judgement, no pressure on relationships, and no concern about how they’ll be perceived.

Mymayt provides that space where you can speak openly, reflect on what’s on your mind, and gain perspective without the structure of a clinical setting.

It isn’t therapy or professional advice — it’s a straightforward conversation designed to help you reflect openly and think things through without the pressure or expectations.

Mymayt provides private conversations, but the service is not anonymous as contact details are required when booking.